manisha Pulsedesk is a helpdesk application that assists firms in managing customer support inquiries. It gives you the tools you need to track and handle requests, as well as build a knowledge base where consumers can discover answers to their issues.
This helpdesk system is a one-stop shop for managing customer enquiries, improving your support process, and lowering operational costs. As a result, it may assist organizations of all sizes in improving customer service and lowering operational expenses.
Pulsedesk Deal Features Overview:
- Multichannel System – By supporting Gmail, client portal, WhatsApp, and live chat, this platform provides an all-in-one solution for managing customer inquiries, smoothening your support process, and lowering operational costs.
- Workflow Automation – This platform includes a versatile trigger system that allows you to automate a number of procedures to save time.
- Customer Portal – Through their personal account, customers can make requests and follow their processing status.
- Live Chat – From the website, you can download and install two types of widgets for your website.
- Reports and SLA – You can track customer service parameters like first response time and average resolution time.
- The mobile app allows you to examine requests from all communication channels, respond to them, update their status, and assign tasks from anywhere and at any time.
- Ticket System – You can delegate customer queries to support personnel and secure ticket ownership.
- Client Knowledge Base – On Pulsedesk, your company’s Wikipedia, you may construct a Knowledge Base and post links to its articles on your website or in a web widget.
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