Nicereply Lifetime Deal: Collect Quality Customer Feedback
Nicereply is a survey tool that helps measurement and customer loyalty teams. This tool allows you to read other people’s minds in a way, understanding what they’re thinking. By automatically surveying customers after resolving a ticket, call, or chat, you’ll be able to deliver world-class customer service without lifting a finger.
In addition, even if a customer doesn’t finish the survey, it still records their responses, so you know what happened. Email signature surveys let customers rate their experience upon receiving every reply, while the over-surveying protection ensures you do not send too many surveys to any one customer.
Nicereply Lifetime Deal Features Overview:
- Whether you’re talking via email, chat, or text, this tool lets you get real-time feedback from your customers.
- It enables you to gain more insight into your support process, but it also gives you the chance to change direction if something is going wrong.
- Your helpdesk system can sync data on customers, tickets, and agents, so you’re always able to see feedback in its proper context.
- Keep track of real-time customer support metrics on the easy-to-navigate dashboard and make sure you’re meeting their needs.
- You can use customer satisfaction metrics trend charts to prepare for your seasonal workload if you want to compare your data by weeks, days, or hours.
- Analyze your team’s strengths and weaknesses with leaderboards and generate customer satisfaction (CSAT), customer effort score (CES), and net promoter score (NPS) reports.
- It provides its customers with a mobile-friendly rating feed, so they can always see how they’re doing.
- You can customize your surveys with themes, colors, and logos, so they match your brand and needs.
- You can select different rating scales and even translate surveys into 11 different languages.
- Analyze Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) by agent, team, or company.
- Your customers can be surveyed automatically after a ticket, chat, call, or deal has been resolved. Once set, you don’t need to do anything.
- Use In-signature surveys to ask customers for feedback at the bottom of every email.
- You can increase your survey response rates by 200% by combining in-signature surveys and email surveys at the end of resolutions without sending any additional emails.
- It can be integrated with your support desk system and CRM.
- You can customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
- Track stats for your best agents and teams with leaderboards and drill-downs.
- Keep track of your customer experience with real-time feedback on CSAT, CES, and NPS.
- Keep track of customer experience with regular reports and notifications.
- Payment is only made for completed surveys.
- Unlimited number of surveys.
- Unlimited surveys sent.
- No codes can be stacked.
